Our training and personnel development courses are designed exclusively with the licensed trade in mind and are geared towards generating increases sales, improved customer satisfaction and greater return business.
Our staff training modules include
- Customer service
- Wine, spirits and cocktail knowledge
- Cocktail and wine list creation and staff training
- Mystery shopper reports, before and after
- Complaint/dispute resolution
All of our staff training modules have been created by our Head of training and personnel development, James Burgess who during his career was the training manager for Planet Hollywood restaurants providing all of the pre-launch training for the staff in London, Amsterdam, Moscow, Singapore and Melbourne.
For more information on our staff training, please contact us